Terms and Conditions
Rental Agreement - Terms and Conditions
You must be 25 years of age or older to reserve and book a vacation property. This Rental Agreement is a legally binding agreement between the Guests, M.K. Management (managment company for Laguna Reef), and the Unit Owner. By making a reservation with us, you are agreeing to the terms and conditions as stated below. These terms and conditions have been updated on 03/04/2019.
REQUIREMENTS - A payment by credit card of 50% of the total rental fee is required when booking a reservation. You will receive an email confirmation of the payment and details of the reservation. The remaining balance is due no later 14 days prior to your check-in date. By accepting the terms of this rental agreement, you authorize Laguna Reef to automatically charge your credit card on file for your remaining balance unless you make other payment arrangements. We accept Visa, MasterCard credit/debit cards, American Express, and Discover. Reservations placed within 14 days of check-in date will require payment in full at the time of booking the reservation and must be paid with credit/debit cards only. We only accept checks on reservations made more than 30 days before the check-in date to allow for time for processing. If paying by check, payment must be received no later than 5 days after booking your reservation or the reservation will be cancelled. Please reference reservation dates and confirmation number when sending checks.
MAXIMUM OCCUPANCY - The maximum number of people allowed in each unit is stated on your reservation confirmation. It also states how many adults and children are in your group. Please make sure this is accurate. The occupancy limits are set by the unit owners and are strictly enforced. Any child two years old and above is considered an occupant & must be included in the occupancy total. IF YOU ARE FOUND TO EXCEED THE MAXIMUM OCCUPANCY LIMIT OF YOUR UNIT, IT WILL BE CONSIDERED A BREACH OF CONTRACT AND WILL RESULT IN IMMEDIATE EVICTION, LOSS OF YOUR SECURITY DEPOSIT, AND NO REFUNDS OR REBATES. We reserve the right to come to the rental house and check the number of people using the facilities, and we have people in the various neighborhoods that report to us if there are too many people at a house.
AND PARTIES - Renters are not allowed to invite guests to the rental units for parties, bbqs, weddings, or for use of the facilities (unless renting out the meeting room) if it is going to put you over the maximum occupancy limits. The unit and its amenities are strictly for the use of the renters. Violating this policy can result in eviction from the property. You can rent the meeting room down in the lobby for events. Please contact the office for details.
CANCELLATION POLICY - Cancellations must be submitted in writing and confirmed no later than 14 days prior to the original check-in date in order to receive a refund. All cancellations are subject to a 10% service charge. No refunds are given for cancellations, changes, or rescheduling done after 14 days prior to your arrival date. NO EXCEPTIONS. We highly recommend purchasing travel insurance to avoid losing your vacation investment due to unforeseen cancellations. You may purchase travel insurance at the time you make this reservation or call the office to purchase it at a later date.
RESCHEDULING AND CHANGES - You may reschedule or change your reservation up to one time free of charge after your original reservation. All future changes or rescheduling of your reservation are subject to a $25 processing fee for each rescheduling. All rescheduling must be done prior to 14 days before your arrival date. No refunds or rebates will be offered for guest's inability to arrive on scheduled date or who have to depart early for any reason.
DAMAGE WAIVER - As part of your stay your reservation includes a damage waiver designed to cover unintentional damages to the rental unit interior that occur during your stay. The policy will pay a maximum benefit of $1000 depending on which level is required for your property. Any damages that exceed that amount will be charged to the credit card on file. Intentional damages to the unit or property will be charged to the renter.
HURRICANE POLICY - There are no refunds due to inclement weather including hurricanes. We offer vacation rental insurance that not only protects you against hurricane losses at your destination unit, but also at your place of residence. Please look over the CSA travel protection that we offer to see if it is right for you.
CSA TRAVEL INSURANCE - We offer travel insurance through CSA Travel. Protect your vacation dollars from loss due to hurricane, illness, injury, or other circumstances beyond your control. Look over the policy offered to see if it is right for you.
PET POLICY - Pet friendly units are listed as so on the property information page. In those units, the following terms and conditions apply: A non-refundable pet fee is charged per stay for all pet. Absolutely no more than 1 pet allowed. Pet must be completely housebroken, well behaved, and pest free. Pet are not allowed on furniture. Guests will be charged for additional cleaning for removing pet hair and other pet-related material from furniture or the yard. Guests may not use any provided linens or towels on pet. Pet shall not be left uncrated while alone on premises. Guests agree to pay for any damages caused by pet. If pet have an accident in cabin, all clean-up will be performed by the Guests. Guests must agree to clean up all outdoor pet waste and deposit in outside garbage cans. There are pet clean up stations in the picnic-bbq area provided for you. Failure to comply with pet clean-up policy on the premises may result in additional cleaning charges that will be charged to the guest's credit card. DOGS MUST BE ON A LEASH AT ALL TIMES WHEN NOT IN THE ROOM. Guests agree to be in full control of their pet at all times and take full responsibility for their pet’s wellbeing. Area leash laws must be followed. If any of these Pet Policy items are not met, Guests are in violation of this Agreement. Guests agree that by signing this Agreement, they are authorizing Agents to charge Guest's credit card on file for any damages sustained as a result of pet. BRINGING A TO A UNIT THAT DOES NOT ALLOW PET WILL RESULT IN IMMEDIATE EVICTION, LOSS OF SECURITY DEPOSIT, AND NO REFUND OR REBATES.
DAMAGE, CLEANING, AND MAINTENANCE: Each unit is privately owned, furnished, and equipped by the unit owner. Guests agree to take responsibility for treating the unit with care. Do not remove furnishings or kitchen items and do not move furniture around. Rearranging or moving of furniture is prohibited and may result in additional fees due to extra housekeeping services. Guests agree to properly use and operate all furnishings, appliances, unit entertainment items, etc. during stay. Guests will be charged for any damage or destruction of property caused by the guest, or for extra cleaning required. Please report any problems - you will not be charge for routine maintenance and normal wear and tear. Certain areas in unit are locked for the owner's personal storage and guests may not access these areas. Guests are responsible for doing their own dishes and properly bagging the trash and taking it to the dumpster.
CABLETV and WIFI - All of our units have cable tv and WIFI, however properties are individually owned, and we cannot guarantee TV channel availability. Units may not necessarily offer premium packages, i.e., Movie Channels, Sports Channels, Pay-Per-View, etc. Occasionally there are interruptions in cable or WIFI due to unforeseen circumstances. We do not guarantee the availability of cable or WIFI. No refunds or rebates will be offered if cable service or WIFI is down or DVD players do not work, but we will make every effort to correct the problem in a timely manner.
CONDUCT - Occupancy and use of premises should not disturb or offend neighbors or residents by means of parties, excessive noise, obnoxious behavior, excessive speeding through neighborhoods, discharge of fireworks, or any other noise-inducing mechanisms. Agents reserve the right to terminate this Agreement and evict Guests with no refund or rebate who engage in these behaviors. Quiet time is 10:00 on weekdays and 11:00 on weekends.
BBQ GRILLS - Guests who use the shared BBQ grills are responsible for cleaning them after their use.
CHECK-IN TIME - Check in is 3:00. There is NO EARLY CHECK INS FROM MEMORIAL DAY WEEKEND THRU LABOR DAY WEEKEND.
CHECK-OUT TIME – Check out time is 11:00 am. THERE ARE NO LATE CHECK OUTS FROM MEMORIAL DAY WEEKEND THRU LABOR DAY WEEKEND . Guests that do not vacate the rental property by 11:00 AM will be charged a MINIMUM $50 late check out fee that will be charged to your credit card. This amount will increase by $25 for every 30 minutes beyond 11:00.
LOST KEYS – If your unit has a key - There is a $50 fee for all lost keys. If guests lock themselves out of a unit, there is a $25 service call fee to provide access to the unit - so please don't lock yourself out or lose your keys! If it is after business hours there is $50 lock-out fee.
ITEMS LEFT BEHIND – Laguna Reef is not responsible for any items Guests leave behind. We will collect all items we find that are left behind and upon request, we will return these items for a $25 handling fee plus shipping costs. All unclaimed items will be donated to Castaways to raise money for local charities foundations.
SMOKING- All of our units are NONSMOKING. There is a designated smoking area at the south end of the first floor. If you get smoke in the house, you will be charged additional fees associated with ridding the unit of smoking residual. Absolutely no smoking on any balconies or patios.
FISHING PIER- BOATS MAY NOT BE TIED UP TO THE FISHING PIER! Unexpected storms and high winds and waves can capsize boats and cause damage to piers. Laguna Reef does not authorize guests to tie boats to the piers or to leave them anchored in the water.
RELEASE OF LIABILITY - All guests agree to save and hold harmless the property owners and Laguna Reef at Rockport owners and employees for any loss, liability, damage, or cost that may incur during occupancy on or around the property including the piers, swimming pool, hot tub or exercise room. ALL GUESTS AGREE THAT ALL CHILDREN MUST BE ACCOMPANIED BY AN ADULT ON THE PIER, BULK HEADS, SWIMMING POOL, HOT TUB OR ANYWHERE ON OR NEAR THE WATER AT ALL TIMES. Guests assume the risk of injury or other losses relating to any recreational activities and will hold the unit owners and Laguna Reef at Rockport owners and employees harmless with respect to this.